Terms of service

1. Overview

This website is operated by Beatrice Bayliss (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and others who access or use our services.

2. Eligibility

By using this site, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

3. Products & Availability

All products are subject to availability. As a small-batch luxury brand, certain items may be produced in limited quantities.

We reserve the right to:

  • Limit quantities purchased
  • Discontinue products at any time
  • Refuse any order at our discretion

We make every effort to display colours and images accurately, however we cannot guarantee exact colour representation on all devices.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated and include VAT where applicable.

We reserve the right to change prices at any time without notice.

Payment must be received in full before goods are dispatched.

5. Shipping & Delivery

Delivery times are estimates only and not guaranteed.

For international orders:

  • You may be responsible for customs duties, taxes, or import fees
  • These charges are not included in our prices

Risk in the goods passes to you upon delivery.

6. Consumer Rights (UK Customers)

If you are purchasing as a consumer in the UK, you have rights under applicable consumer law.

Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your goods.

To exercise this right, you must notify us at: info@beatricebayliss.com

You then have a further 14 days to return the item.

Refunds

  • Refunds will be processed within 14 days of receiving returned goods
  • Items must be returned in original condition, unworn, and with tags

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, you are entitled to:

  • A repair, replacement, or refund

Please contact us within 30 days of receiving your order.

8. Use of the Website

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with site security or functionality
  • Transmit harmful or malicious code

We reserve the right to suspend or terminate access for misuse.

9. Intellectual Property

All content on this website, including designs, imagery, branding and text: is the property of Beatrice Bayliss.

You may not reproduce, distribute or use any content without prior written permission.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Faulty goods under consumer law

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses.

11. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to supply chain disruption, natural events, or transport delays.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of any changes.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact

For any questions regarding these Terms: info@beatricebayliss.com


PRIVACY POLICY

1. Overview

We are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect:

  • Name, billing/shipping address
  • Email address and phone number
  • Payment details (processed securely via third parties)
  • Device and browsing information (cookies, IP address, analytics)

3. How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Prevent fraud
  • Improve our website and services
  • Send marketing communications (only where you have opted in)

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract (to fulfil your order)
  • Legitimate interests (site improvement, fraud prevention)
  • Consent (marketing communications)

5. Sharing Your Information

We share data with trusted third parties, including:

  • Shopify (ecommerce platform)
  • Payment providers
  • Delivery services
  • Analytics providers (e.g. Google Analytics)

We only share what is necessary to operate our business.

6. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

7. Data Retention

We retain your personal data only as long as necessary:

  • Order data: up to 6 years (for legal/accounting purposes)
  • Marketing data: until you withdraw consent

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Cookies

We use cookies to:

  • Improve website functionality
  • Analyse site usage
  • Support marketing efforts

You can manage cookie preferences via your browser settings.

10. Contact

For privacy-related enquiries: info@beatricebayliss.com


RETURNS & REFUNDS POLICY

Returns

You may return items within 14 days of receipt.

Items must be:

  • Unworn
  • In original condition
  • With tags attached

Refunds

Refunds are processed within 14 days of receiving returned items.

Original shipping costs are non-refundable unless the item is faulty.

Faulty Items

If your item is faulty or incorrect, please contact us immediately at: info@beatricebayliss.com

We will arrange a replacement or refund.