Refund policy
To be eligible for a return:
- The item has been purchased via the Beatrice Bayliss website
- The item is returned in its original condition, unworn with tags
- The item is returned in its original packaging with your original order slip
To start a return or contact us about any return queries, you can contact us at info@beatricebayliss.com with your name and order number.
Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.
Can I return a faulty item?
We are very happy to refund or replace faulty items within 6 months of the purchase date. Please contact our customer service team at info@beatricebayliss.com with your name and order number or complete the form within your order.
Do you offer free returns?
If you have changed your mind about an item, we unfortunately do not offer free returns.
Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process the refund.