Cancellation policy
PRE-ORDER POLICY & CANCELLATIONS
1. Overview
Some of our pieces are available on a pre-order basis due to the small-batch, handcrafted nature of our knitwear.
By placing a pre-order, you are reserving an item in advance of production or release.
2. Payment
Full payment is taken at the time the pre-order is placed.
This secures your item and allows us to proceed with production and allocation.
3. Delivery Timelines
Estimated delivery dates are provided on the product page.
Please note:
- These dates are estimates only
- As a small-scale luxury brand, production timelines may occasionally vary
We will keep you informed of any significant delays.
4. Cancellations (Before Dispatch)
You may cancel your pre-order at any time before your item has been dispatched.
To cancel, please contact: info@beatricebayliss.com
A full refund will be issued to your original payment method.
5. After Dispatch
Once your order has been dispatched, it is treated as a standard purchase.
You may return your item in accordance with our Returns & Refunds Policy:
- Returns must be requested within 14 days of receipt
- Items must be unworn, unused, and in original condition
6. Your Consumer Rights
If you are purchasing as a consumer, your rights are protected under the Consumer Contracts Regulations 2013.
You have the right to:
- Cancel within 14 days of receiving your goods
- Receive a refund in accordance with our Returns Policy
7. Delays or Changes
In rare cases, we may need to:
- Adjust delivery timelines
- Cancel a pre-order due to unforeseen circumstances
If this occurs:
- You will be notified promptly
- You will be offered the option of a full refund
8. Contact
For any questions regarding pre-orders, please contact: info@beatricebayliss.com